Refund policy
Consumers have a statutory right of withdrawal of 14 days.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us
Markus Mittmann
Am Schneller 14
41812 Erkelenz
Germany
Email: hello@framedex.de
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also exercise your right of withdrawal online at https://account.framedex.de (Orders → Request a return or cancellation). If you use this online function, we will send you an acknowledgement of receipt without undue delay (e.g. by email), including information on the content of the withdrawal declaration as well as the date and time of receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Damage and problems
Please inspect your order upon receipt and contact us immediately at hello@framedex.de or via our contact form if an item is defective or damaged, or if you received the wrong item.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Model withdrawal form
(If you want to withdraw from the contract, please complete and return this form.)
To: Markus Mittmann, Am Schneller 14, 41812 Erkelenz, Germany, hello@framedex.de
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on: __________ Received on: __________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: __________